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Q. We don't have a no-show problem why do we still need your service?
The no-show national average for healthcare providers is 18% to 20%. That means some are better and some are worse. If you look at your appointment book for the next two weeks and track anyone who misses an appointment as a no-show you will be able to calculate your no-show rate (the formula is: [number of no-shows / number of appointments] * 100). If a person calls to reschedule and you do not have time to schedule a replacement appointment that should be counted as a No-show. You will most likely be surprised to find your no-show rate is over 10%. That means you are losing thousands of dollars a month. Callpointe can reduce your no-show rate to 5% or less. You will recover most of the money that never shows up.

Q. We have somewhat of a no-show problem but most of the no-shows re-schedule their appointments so they aren't really no-shows?
If the appointment is missed you have lost the money that you would have made for that time slot and you have spent money on resources allocated for that patient. Using Callpointe, your customers will be reminded the day before the appointment so that if they cannot make it you will know in time to schedule another patient and capture the money for the appointment and get compensation for the resources you have allocated for that time. Remember, the no-show national average for healthcare providers is 18% to 20%. That means some are better and some are worse. If you look at your appointment book for the next two weeks and track anyone who misses an appointment as a no-show you will be able to calculate your no-show rate (the formula is: [number of no-shows / number of appointments] * 100). If a person calls to reschedule and you do not have time to schedule a replacement appointment that should be counted as a no-show. You will most likely be surprised to find your no-show rate is over 10%. That means you are losing thousands of dollars a month. Callpointe can reduce your no-show rate to 5% or less. You will recover most of the money that never shows up.

Q. We have a no-show problem so shouldn't we overbook to make sure the appointments are filled?
What overbooking does is turn your day into a series of lulls and spurts. Since you don't really know which patients are going to miss their appointment you overbook for the whole day. You get patients in your office that show up on time but then sit and wait for many minutes because all the appointments showed up. As a healthcare provider you want to do healthy things for your patients and provide superior healthcare. Making a person with the flu sit in your waiting area for 30 minutes is not providing superior healthcare, not to mention the probability that the person with flu exposes everyone in the area while they are waiting. At other times many of your patients will no-show at the same time and you will have a gap where you lose money. How do you stop this roller coaster? Callpointe can drop your DAILY no-show rate to 5% or less. This means most of your appointments show up when they are scheduled, or they give you ample warning that they will not be able to come in so that you can reallocate that time to someone else. You don't have to overbook anymore. In fact, if you overbook with Callpointe you will have your office full of people all day. For example, a group of Physical Therapists who traditionally overbooked began to use the system. They found that they had to stop overbooking because all the patients were showing up for their appointments (in fact their no-show rate dropped to 3.2%). Callpointe can help make your day smoother and more efficient.

Q. We already have people call to confirm appointments, why do we need your service?
This is a good thing because you recognize that you need to remind people to make sure they attend their appointment. However, you are spending money and resources to call people when you don't need to. There are some things that people need to do and there are some things automated systems can do for you. Appointment reminders can be done by a high end system like Callpointe and it can be done cheaper and more efficiently that a person. We have found it is just as good to call a person and simply remind them they have a doctors appointment as it is to call and have a conversation with them about it. The person that is making calls can do any number of things to improve the way you deliver healthcare to your patients. Here are some other reasons you should use Callpointe and relieve your staff of the mundane calling function:

Our human voice is always pleasant and up beat. After 10 or 15 calls (or more) the person calling may loose some enthusiasm. And our voice is pleasant everyday all day all year. We have found that our call system actually increases patients perception of their healthcare provider by 50%.

We can make the calls much less expensively than a person. When you work with Callpointe, you share the hardware and software costs of a state of the art system with many other providers. Your cost of using Callpointe will be half of making the calls yourself. Your cost to have a person make the calls for you is their salary, the persons working space, the phone line, and other support costs (like copy machine, etc.). Your cost to have Callpointe make the calls is a flat monthly rate that is a small fraction of the amount of revenue that will be recouped from missed appointments.

Even a very diligent person will only be able to contact 84% or less of your next days appointments. Callpointe will contact 99.07 percent of your appointments. If Callpointe can't reach the person then they are not reachable.

Because you are already calling lets assume you have a much better than standard no-show rate. If you have a no-show of 8%(less than half the national average) and you average 22 appointments a day you will be able to calculate your daily loss as follows: .08(8%) * 22 = 1.76 (missed appointments per day) assume each patient generates $70 on average -> 1.76 * 70= $123 lost each day assume 20 working days in a month -> 20 * $123= $2464 assume employee(salary,benefits,tax) + overhead + phone -> $1600= $4464 lost each month

Callpointe will drop your no-show to 5% or less. .05(5%) * 22 = 1.1 - 1.76 = .66 (appointments recovered per day) assume each patient generates $70 on average -> 2.2 * $70 = $46.20 recovered each day assume 20 working days in a month -> 20 * $46.20 = $924 assume 20 working days in a month -> $924 + $1600 = $2524 added to your bottom line each month

You could have the employee add value to your customers by improving healthcare delivery and you would still increase your bottom line by $11,088 each year.

We have even dropped some no-show rates as low at 3%. That is a large amount of money that you can use. Its money in your pocket.

Q. We already purchased a system to do appointment confirmations for us, why do we need your service?
You have taken an important step toward recapturing your lost income. If you just purchase your system or you are very happy with your system and your no-show rate is already low then there is probably not a lot Callpointe will be able to offer you. However you may want to consider the following facts:

You will pay much more in the short and long term to buy and maintain your own equipment than if you used Callpointe. When you purchase a hardware system you have to not only pay for the hardware and software but you also have to pay to maintain the system. This cost is called the Total Cost of Ownership (TCO) and is usually higher than the actual cost of the hardware itself. For example, if you purchased a system for $5,000, the estimated annual cost to maintain the system (your time, your staffs time, your phone time with the vendor, cost to have a computer person look at and fix it) will be over $5,000 dollars a year meaning you really paid 15,000 or more over a two year period. And when you own your own system you have to pay for the phone lines. Callpointe can share the phone lines between you and others so you pay much less.

Your calling system probably spends much of the day just doing nothing. You are paying for the system, electricity, space for the computer to just do nothing during down times. Because you share in the cost of the hardware with all the other Callpointe customers you only pay for the hardware while you are using it. And, you get the best, most up to date system in the world at no extra cost to you. We are continually upgrading and improving our system and you get those improvements for free just because you are a Callpointe customer. To get the same benefits from a system you purchase you would need to either buy an upgraded system or pay to have someone upgrade your current system. Eventually your system would get old and need replacement but not with Callpointe. Our system just continues to work and improve each day.

Q. I just want to deliver quality healthcare to my patients. Why should I care about my no-show rate?
We understand that a physician wants to help people and sometimes does not necessarily want to be tied up in the business of delivering the healthcare. Our approach allows you to continue to focus on your patients without worrying about the business. We will work with you and/or your staff to get your appointment notification working automatically. You won't even know it is happening. We have a staff of highly trained people watching the system at all times to make sure your patients are contacted. We guarantee that your calls will be made. The only time you will need to spend on appointment notification is if you want to log into the Callpointe web site (with a secure userid, password and encrypted connection; don't worry, the encryption is built into your web browser) and look at the results of the calls Callpointe has made. The results are easily viewable with our quick reports and the data is always up to date. Then, with the extra money that you make you will be able to do things to increase the level of healthcare you provide.

Using Callpointe will help decrease the amount of time your patients wait to see you. Your staff will not have the lulls and spurts that accompany a normal business day. (Since you don't really know which patients are going to miss an appointment you get times where there are no patients and times where the waiting room is full and patient wait times are high. As a healthcare provider you want to do healthy things for your patients and provide superior healthcare. Making a person with the flu sit in your waiting area for 30 minutes is not providing superior healthcare, not to mention the probability that the person with flu exposes everyone in the area while they are waiting. At other times many of your patients will no-show at the same time and you will have a gap where you lose money).

Callpointe can drop your DAILY no-show rate to 5% or less. This means most of your appointment show up when they are scheduled, or they give you ample warning that they will not be able to come in so that you can reallocate that time to someone else. You don't have to worry about the roller coaster anymore. Callpointe can help make your day smother and more efficient.

Q. We need to contact our customers, but a computer seems so impersonal. Does your system sound like a computer talking?
We use highly trained professional voicers to create your messages. Messages are recorded at one time so the flow is natural and there are no breaks. There are no computer generated sounds or spaces in the message. In addition, we deliver what the customer needs to hear, no more, no less. We have found that many people actually increase their perception of your company by giving them little reminders of things like events, appointments, and new products they may be interested in.

Phone calls are even more effective than mailers and cost much less to deliver the same information. Most of your customers will listen to a short important message from you but they tend to not read, misplace, or throw away the mailer. In fact, you will find some of your customers come to rely on phone reminders from you to help them stay in contact with your company and the things the company is doing.

Phone reminders can also be a great tool to help boost your productivity. If you schedule appointments with customers Callpointe will help you remind your customers to keep their appointments. It will help you target areas that your sales person may be covering and ask if any of the customers would like a visit. Callpointe can do any kind of phone contact you need, we can even store your customer data on our secure web site for creating targeted call lists.* The wonderful thing about using a call system to confirm your appointments with customers is that the customer is reminded of the appointment but cannot conveniently cancel (because they are too busy). They must take an extra step of calling you to cancel.

*All data stored on the Callpointe Secure Web Server is the sole property of you the customer and is protected by userid, password, and SSL encryption.

Q. How will contacting our customers will have a significant impact on our bottom line?
Callpointe has found that in both the insurance field and the automotive service line of business that contacting the customer can produce over four extra sales per 70 calls. This may not seem like much until you add it up across your entire customer base over the period of a year. This will mean thousands of dollars in extra sales that you would have otherwise missed or even worse, your competitors would have realized. We currently contact thousands of customers for companies that use the system to keep the customer involved in the company. And all of the calls can be either scheduled or done as you sit at the computer, the ultimate in ease and flexibility. Some of the types of calls we make are:

We can make any type of call you need. All you do is confirm your call lists (on the Internet) and push the submit button. We do the rest. You can check the results anytime by running any of our on-line reports.

SharePoint Services
Frequently Asked Questions

Q. What is Windows SharePoint?

A. Windows SharePoint is a versatile technology included in Microsoft Windows Server 2003 that enables organizations and business units of all sizes to increase the efficiency of business processes and improve team productivity. With tools for collaboration that help people stay connected across organizational and geographic boundaries, Windows SharePoint gives people access to documents and information they need. With a familiar, Web-based interface and close integration with everyday tools including the Microsoft Office system of productivity programs, Windows SharePoint is easy to use and can be deployed rapidly. Users can create workspaces and then publish, store, share, and keep track of information, workflow, and documents.

Built on Microsoft Windows Server 2003, Windows SharePoint also gives organizations a cost-effective foundation platform for building Web-based business applications that can scale easily to meet the changing and growing needs of your business. Robust administrative controls for managing storage and Web infrastructure give IT departments a cost-effective way to implement and manage a high-performance collaboration environment.

Q. Who should consider using Windows SharePoint?

A. Windows SharePoint is a technology that enables people to collaborate in browser-based workspaces while providing a manageable infrastructure and extensible application platform for improving the efficiency of business processes. A variety of audiences benefit from the enhanced collaboration and productivity provided by Windows SharePoint:

Q. Why should I consider using Windows SharePoint for my organization?

A. Windows SharePoint offers you benefits in four primary areas:
Efficient collaboration: Help your employees and teams to stay connected and productive by providing access to the people, documents, and information they need. Rapid deployment, ease of use: Deploy collaboration applications quickly that are easy to use through integration with familiar productivity tools such as the Microsoft Office system.

Manageable infrastructure: Manage the security of your organization’s information resources by deploying a scalable storage infrastructure with powerful administration services and controls. Robust foundation platform for Web-based applications: Increase business process efficiency by creating Web applications and workflow scenarios on a cost-effective, extensible platform.

Q. What’s new in Windows SharePoint 8.0?

A. Key improvements to Windows SharePoint in Version 8.0 include:
Improvements to collaboration workspaces: SharePoint sites now offer e-mail and directory integration, alerts, RSS publishing, templates for building blogs (also known as weblogs) and wikis (Web sites that can be quickly edited by team members—no special technical knowledge required), event and task tracking, improved usability, enhanced site navigation, and more.

Enhancements to content storage: SharePoint lists and libraries now provide per-item security for better data control and integrity, a recycle bin, and enhanced flexibility for storing more types of content. Row and column capacity has also been increased, as has retrieval speed. Windows SharePoint 8.0 can be easily integrated with smart client tools. In particular, close integration with Microsoft Office Outlook 2007 provides offline access to events, contacts, discussions, tasks, and documents.

Easier provisioning of workspaces: Windows SharePoint 8.0 provides more sophisticated and flexible security, as well as greater control over security settings and permissions.
A more robust foundation for Web applications: Windows SharePoint 8.0 provides greater flexibility for customization and development of Web-based services and applications built on the Windows SharePoint platform.

Q. My company currently uses Windows SharePoint 2.0. Why should we upgrade to Windows SharePoint 8.0?

A. Windows SharePoint 8.0 offers many new and enhanced features that help business organizations of all sizes further improve individual and team productivity, and the efficiency of their business processes. These new and improved features help employees to implement and manage workspaces and team sites more easily without help from IT, simplify and improve the management and maintenance of documents stored on SharePoint sites, and provide more robust and easy-to-use collaboration tools that encourage information sharing within the organization. Windows SharePoint 8.0 also provides IT departments with enhanced control of company resources and a more flexible and robust foundation for building new, Web-based applications and services that can connect to and capitalize on existing line-of-business applications.

Q. How does Windows SharePoint integrate with the Microsoft Office system?

A. Through a set of Web services and documented application interfaces, Windows SharePoint can be easily integrated with smart client tools. Users easily adopt these new tools because of their similarity to other familiar environments, such as the Microsoft Office system. For example, Microsoft Office Word, Microsoft Office Excel, Microsoft Office PowerPoint, Microsoft Office InfoPath, Microsoft Office Project, and Microsoft Office OneNote can use information in SharePoint sites natively. Users can create workspaces, post and edit documents, and assign tasks, all while working on documents stored in SharePoint sites. With Microsoft Office Outlook 2007, users can view calendars and contact lists stored on SharePoint sites and can create and manage sites for editing documents and organizing meetings.

Q. What is the relationship between Windows SharePoint, Microsoft Office SharePoint Server 2007, and Microsoft Office SharePoint Designer 2007?

A. Windows SharePoint is a key component of Microsoft SharePoint Products and Technologies, which include:
Windows SharePoint, formerly named SharePoint Team Services, a versatile technology in Windows Server 2003. In addition to its collaborative features, Windows SharePoint also exposes platform services and a common framework for document storage and management, as well as search, workflow, rights management, administration, and deployment features. These services provide the foundation for building scalable business applications.

Office SharePoint Server 2007, an integrated suite of easy-to-use server applications that help people and teams improve their efficiency and effectiveness. Office SharePoint Server 2007 connects sites, people, and business processes—facilitating knowledge sharing by offering ready-to-go, enterprise-wide functionality for records management, search, workflows, portals, personalized sites, and more. Office SharePoint Server 2007 extends the capabilities of Windows SharePoint by providing highly flexible organization and management tools for SharePoint sites, and by making it possible for teams to publish information to the entire organization.

Office SharePoint Designer 2007, which provides tools for customizing Windows SharePoint and Office SharePoint Server 2007 sites, and for creating reporting tools and application templates without writing new code or deploying new code on your servers.

Q. How do I get Windows SharePoint?

A. Windows SharePoint is a component of Windows Server 2003 and conforms to the Windows Server 2003 licensing model. Organizations simply need to own Windows Server 2003 licenses to have the rights to also use Windows SharePoint. Learn more about licensing Windows Server 2003 and Windows SharePoint on the SharePoint licensing page.

Q. What is the current version of Windows SharePoint?

A. Windows SharePoint 8.0 is the latest version and is available for download.