FAQ
How does this calling system work and how and where can I use it? This telecommunications system is one of a kind and has been engineered to serve the needs of crewmembers on cruise ships and yachts across the globe. You may also want to purchase a Calling Card PIN (Personal Identification Number.) KEEP THIS PIN WITH YOU AS YOU CAN RELOAD IT. With a PIN, you are able to make phone calls from a cellular phone or landline in the USA (some payphones are restricted) by going ashore into any of our “partner locations” in various ports-of-call. Just rent a phone and make phone calls as if you are using a regular calling card. (The great advantage with this PIN is that you do not have to pay any connection fees.) To use your PIN (once logged into your account) : click on the calling card info on the left bottom of the page, simply enter your PIN and you will be able to see your balance, call history and add money by voucher or credit/debit card. Register any telephone number (USA only) to your PIN and you will be able make international calls without having to dial the PIN every time. Just dial an access code and the system recognizes the registered number you are calling from. If you have a cellular phone, you can register your cell number to your PIN and whenever you would like to make an international call, simply dial the local access number and you will hear the prompt “Please enter the number you wish to dial followed by the pound key.” You can now dial internationally as if you are calling with a calling card, eliminating all the fees. This will give you the most calling time at the best discounted rates through your own system. You can register as many numbers as you like to your PIN, and delete them if needed.
Where can I buy an activation code? Simply click on the login button on the site and you will find more information there.
How to I add money to my account? Once you have created your account you will notice that you will have a balance. When the account balance goes low, you need to buy a voucher and use the voucher to add funds to your account. Once logged into your account, you simply click on the button on the left side of the page “Add Money to My Account.” You will notice a space where you need to enter a voucher number. Once you have done that and clicked on the "Add Money" button, your account balance will be adjusted according to the value of the voucher you have added. You can also add money to recharge your account using your Visa or MasterCard credit/debit card.
Where can I buy a voucher and how much can I load onto my account? You can buy online with a credit/debit card, or when you click on the login page you will be able to see locations where you can buy an activation code. You will be able to buy a voucher at the same location. Vouchers come in denominations of $10, $20 and $50. You can add as many vouchers to your account as you like. There is no limit.
What happens if I forget my password? On the Login website and right below the login button on the home page is a recover password button, just click that and follow the instructions. A password will be emailed to you and then you can log into your account and change the password to a 7 digit number you can remember. The numbers must be continuous (no spaces or other characters) - otherwise the system will reject it.
Who do I contact in case I have any problems? We have a 24/7 customer support team and an 800 number you can call to talk to a live customer service agent. We also have online support.
Can I buy an activation code or voucher online? Yes, simply click on the product list and you will be able to purchase activation codes and vouchers online through our secure shopping cart.
Can I buy other products online such as pin numbers, USB phones and WIFI VoIP phones? Yes, simply click on the products you want to buy and follow the instructions through our secure on line shopping cart.
How long will it take to receive my purchased products? Activation codes, PINs and vouchers will be delivered almost instantly to your e-mail address. Physical products will need to be shipped. Please view shipping details and expected delivery time to different countries and ports of call. It is our mission to deliver your ordered products to you as quickly as we can.
Where will I be able to make phone calls from? Anywhere there is an Internet connection. You can use the soft phone from any computer if the permissions allow you to download it.
Can I have more than one account? Yes, any end user can have as many accounts as you want. Buy one for yourself and one for a family member.
Can I register an account for a family member or friend anywhere in the world, send them the information, they can login and download the soft phone and make phone calls? Yes, you can purchase activation codes, register the account with their name, create the password and e-mail them the details. They can log into their account from wherever they are from this website, download the soft phone and make calls. They will simply need to use a headset or microphone or both if they are not built into the computer they will be making the call from.
Can you use the calling system with a computer with Windows Vista operating system? Yes, our system is Vista compatible.
Can I use the system with my MAC computer or download it on my Iphone? NO, it will not work on MAC or with the Iphone yet.
What do I do if I can not hear the person I am calling or visa versa? Make sure the computer you are making the call from is properly connected to the Internet. Check that your sound on the computer is turned on and volume and microphone balances are adjusted correctly. If you are using a microphone and headset, make sure that it is plugged into the computer and also that the plugs are not reversed. Do an audio and microphone check on your computer. If you are using the USB phone, make sure that the driver was automatically installed and the system reported ready to use. If this is in order and the soft phone is open and the program is running, click on the little wrench icon (above the little speaker image on the soft phone) and click on Audio Devices and make sure to put all settings to USB. You can do testing there as well. Make sure the green light on the USB phone is on. If it still does not work, close the soft phone unplug the USB phone, and then restart the computer. Wait until the computer is fully up and running and you have Internet. Test by clicking on internet explorer and opening a website to be sure you are connected to the Internet. Connect the USB phone and then open the soft phone. Do it is this order (do not reverse the order.) When you dial 00 and press the dial button you should hear “Please enter your password” Hang up and dial the number you wish to call.
How do I dial when I am dialing an international number and I am calling from a location not in the USA? You always dial as if you are dialing from the USA, it does not matter where in the world you are calling from. You will dial 011+country code+area code+number or 1+area code+number for calls to the USA and to many Caribbean countries.
Can I use the system from any country in the world? Yes, from anywhere in the world, as long as you are connected to the Internet.
Can I get a real USA number? Yes, when you purchase an activation code, you can buy an activation code with a USA number (also called a “DID.”) This number will have a 305 area code.
Can I receive incoming calls? You can receive incoming calls once you have purchased an activation code with a real DID, meaning with a 305 area code number. You could be anywhere in the world and your friends and family can call you by dialing this number and your phone will ring should you be connected to the internet and your program is running or your WIFI VoIP phone is on and connected to the internet.
What if a call comes into my 305 number but I am not on line? Your call will be sent to voicemail, which you can receive and listen to in your email.
Is there a monthly fee to be able to use this system? Yes, there is. There is $3 monthly fee if you bought an activation code with a fictitious number or $5 if you have an activation code with a real DID, meaning a 305 area code. (This deduction is pro-rated based on what day of the month you activate your account.)
How do I check my balance on my account? Simply log into your account and you will see your balance on your login page
Where do I see the rates to the countries I will be calling to? Simply log into your account and click on RATE.
How can I see what the cost was on the last call I made? Log into your account and click on “Call History” For more details and information about the soft phone, log into your account and download the manual or click here
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